Returns

Eligible purchases can be returned within 10 days of the day you receive the package. Start the return by calling +1 (719) 800-2637 or emailing support@rockersautoparts.com. Do not ship a part back until we give you an authorization number.

We can accept a return only when all of the following are true:

• The part has not been installed or used.
• It is in the same condition it left us, in the original carton, with every included accessory, gasket, and sheet.
• You have a return merchandise authorization (RMA). Packages without an RMA may be refused.
• You hand the carton to a carrier within 7 days after the RMA is issued.

These items stay sold once they leave:

• Electrical or electronic pieces that have been plugged in or mounted, even briefly (sensors, modules, control units, and similar).
• Special-order or built-to-order parts that are not regular shelf stock.
• Anything that shows install marks, wiring cuts, fluid, or other use.
• Clearance or final-sale pieces marked that way when you ordered.

• Our fault or a defect: we send a prepaid label. You should not pay to send that part back.
• Any other reason (changed mind, ordered the wrong SKU, no longer needed): you pay the return freight.
• The outbound shipping you paid on the original order is not refunded unless we sent the wrong part or the part is defective.

Buyer-started returns — change of mind, wrong part chosen, or the job was cancelled — include a 15% restocking fee. That fee is waived when we shipped the incorrect item or the item is defective.

After the warehouse receives the carton and inspects it, we issue the refund in 5–7 business days to the same payment method. The refund is the product price minus any restocking that applies. Outbound shipping is included only when the return is our error or a defect. You will get an email when the credit is sent.

If the carton or the part is damaged, or the part fails as soon as you inspect it, tell us within 48 hours of delivery. Keep the packaging. Take clear photos of the box, the label, and the part. We will arrange a replacement or a refund at no extra charge, as described on this page and on Shipping.

The parts desk handles RMAs during published hours. Have the order name, phone, and part description ready.

• Phone: +1 (719) 800-2637 (Mon–Fri 8 AM–6 PM EST · Sat 9 AM–4 PM EST · Sun Closed)
• Email: support@rockersautoparts.com
• Mail: Rockers Auto Parts LLC, 5250 Old Orchard Rd Ste 300, Skokie, IL 60077-4462, USA